Ricarda K. – Customer Service, PVB

Qualification: Office communications specialist

Working in Customer Service, Ricarda has close daily contact with customers. She is the first line of contact for many different questions, from enquiries about prices through complaints to changes in delivery dates. She is also responsible for entering and processing orders in SAP and for order tracking.

»At Kuraray, I've found a job and a working environment where I feel very comfortable. I have contact to my German colleagues, but mostly I work with Kuraray offices around the world, which I find very interesting. I also appreciate the fact that the company does a lot outside “its own four walls” - charity work, summer and Christmas parties for employees and opportunities to take part in large events in the vicinity.«

This is what a typical day looks like for me:

9 a.m.    
I switch on my computer and check my emails. 

10 a.m.  
If there are any enquiries from customers, I call them to answer their questions. Then I enter deadlines for customer orders in the SAP system.

12 noon     

12.45 p.m.     
I send out booking confirmations for overseas container shipments to customers with the ETD (estimated time of departure) or ETA (estimated time of arrival). 

3 p.m.    
I check and approve freight invoices from our logistics provider Lexzau.

5 p.m.   
My working day ends

What are the competencies required for this job?

A flair for communicating and a strong focus on service are essential.