Chatbot piloting at Kuraray
When the digital colleague takes over
Do we have a 3D printer in the office? What was that application that everyone thinks is so great good for again? And how do I actually apply for educational leave? Questions upon questions ... The sometimes laborious search for answers will soon be a thing of the past. In future, Kuraray's chatbot will take care of it – interactively, quickly and around the clock. It not only provides targeted information, but also shares in-depth knowledge, provides application support and learns new things every day. Oh yes, and it is also multilingual, of course. With regard to chatbots or, in other words, the automation of office and administrative processes using AI-controlled dialog systems, the company is currently running two pilot projects, from which we are hoping for a lot.